FAQs

Frequently Asked Questions

Where to buy Wilhelm Tell piano?

Asia Music, Parkway Parade
80 Marine Parade Parkway Parade, #15-01
Singapore 449269
Tel: 6821 1828

Asia Music School, West Coast Plaza
154 West Coast Plaza, #01-61
Singapore 127371
Tel: 6779 5065

Asia Music School, Yishun Central
Blk 931 Yishun Central 1 #01-105
Singapore 760931
Tel: 6756 1265

The Piano Solution
501 Jurong West Street 51, #03 – 257
Singapore 640501
Tel: 6561 4137

What is the origin of Wilhelm Tell brand?

Wilhelm Tell Pianos dated as far back as 1872 when the Burger & Jacobi Piano Factory was established in Switzerland. For more information, click here.

Where are Wilhelm Tell pianos manufactured?

Wilhelm Tell pianos produced for the Asia market are manufactured in China while American and European markets in Czech Republic. All quality check are under the strict supervision of highly trained and qualified Swiss piano makers.

Our Promises
  • 5-years warranty
  • Unparalleled performance quality
  • Optimal playability
  • Secure musical investment
  • Renowned craftsmanship

For Wilhelm Tell piano online warranty registration, click here.

How long is my warranty and what does it cover?

We provide 5 years warranty coverage:

1st Year Coverage: Labour and Parts due to manufacturing defects.

2nd Year Onwards Coverage: Parts only due to manufacturing defects.

For terms and conditions, click here.

For Wilhelm Tell piano online warranty registration, click here.

Are Wilhelm Tell pianos exam models?

Yes. All Wilhelm Tell piano models can be used up to Grade 8 and beyond.

Do I need to keep my piano heater on all the time?

Yes, it is recommended to keep your piano heater on 24/7.

Can I place my piano near a window?

Yes, but there shouldn’t be any direct sunlight on the piano.

How often do I need to tune my piano?

Twice a year tuning is strongly recommended.

Can I engage an outside piano technician?

In order to provide the best service and ensure that your piano is well taken care of and for warranty purposes, we advice our customers to always maintain their pianos with our Wilhelm Tell technicians. For more information, please contact us at 6514 0626.

Regular maintenance is the best way to get your piano to perform at its peak. For more information, click here.

Why does my piano sound different from the display model in the store?
Every place has a different acoustic, which depends on many factors, size, flooring, furnishing and etc.

To register your new Wilhelm Tell piano purchased from our authorized dealers in Singapore, please click here